Guest Services Representative- Part Time
Cushman & Wakefield•Kamloops, BC
•Onsite
About The Position
Aberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service.
Requirements
- Minimum of one year customer service experience
- Ability to effectively interact with a wide range of people, work under pressure and to multi-task
- An outgoing, engaging personality who enjoys meeting and working with people
- Ability to provide concierge-level services to guests and potential guests by exceeding their expectations at all times: The "WOW" factor
- The ability to think on ones feet and provide solutions to real time questions and issues
- Able to take direction and react quickly to changing priorities
- Keen observation skills and awareness of surroundings are important
- Strong verbal and written communication skills
- Proficiency in Social Media
- Confident in assisting with emergency situations
Responsibilities
- Front-line service answering inquiries in person and via telephone & email
- Gift card sales and promotion
- Transit Product sales
- Operating the paging system
- Controlling the borrowing of mobility aids
- Other daily duties as assigned by the Guest Services Supervisor
- Must be able to provide clear criminal record check
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
