Representative - Guest Services (Part Time)
About The Position
Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience. Assists guests, players, and Slot Hosts with all requests in a professional and timely manner. Explains the Bally's Rewards program in detail. Effectively markets the Bally's Rewards program to all new casino guests and actively enrolls new members. Evaluates play and issues complementary amenities based on established guidelines. Utilizes all aspects of the Player Tracking System. Stays informed about all Slot and Table Games activities and events. Maintains general knowledge of the properties. Inputs all player information into the database system and issues player cards. Complies with all company's policies and procedures, as well as Colorado Gaming rules and regulations. Performs other job related duties as requested.
Requirements
- Must be 21 years of age or older.
- Must be able to obtain and maintain a gaming license issued by the Colorado Division of Gaming.
- A minimum of six months of related experience and training.
- Must have excellent interpersonal and communication skills.
- Must be proficient in the entire Microsoft Suite and must be able to learn other software systems easily.
- Must be able to work weekends weeknights and holidays
Responsibilities
- Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience.
- Assists guests, players, and Slot Hosts with all requests in a professional and timely manner.
- Explains the Bally's Rewards program in detail.
- Effectively markets the Bally's Rewards program to all new casino guests and actively enrolls new members.
- Evaluates play and issues complementary amenities based on established guidelines.
- Utilizes all aspects of the Player Tracking System.
- Stays informed about all Slot and Table Games activities and events.
- Maintains general knowledge of the properties.
- Inputs all player information into the database system and issues player cards.
- Complies with all company's policies and procedures, as well as Colorado Gaming rules and regulations.
- Performs other job related duties as requested.
Benefits
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
- Employee Discount Meals
- Free Bus Passes
- Reimbursement of Colorado Gaming License fees
- Free Covered Employee Parking.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
