Guest Services Representative

INTOWN SUITES • Pittsburgh, PA

19d • Onsite

About The Position

The Guest Services Representative will assist guests efficiently, courteously, and professionally in all front office related functions. This role covers all aspects of the front office when the General Manager is not present. The company is committed to bringing passion and customer focus to the business.

Requirements

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information.
• Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs.
• Ability to compose and express thoughts concisely to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple activities often in stressful situations with time constraints.
• Ability to use time management skills to effectively get tasks accomplished.
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.

Responsibilities

• Ensures reservations are taken correctly and courteously.
• Represents the hotel in a professional and courteous manner, checking guests in and out in a timely and efficient manner.
• Must be proficient in computer operating systems.
• Available at all times to deal with guest issues in a professional manner.
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns.
• Provide guidance to property staff as needed.
• Ensure compliance of safety and security standards.
• Reports to Regional Operations Manager in General Manager’s absence.
• Responsible for bank deposits in General Manager’s absence.
• Identify and follow up on life/safety issues and inspection issues.
• Notify General Manager or equivalent immediately of any safety and/or security violations of policy.
• Leave all desk and office areas in a clean and neat manner.
• Take responsibility for ensuring that property is always clean and free of any trash and debris.

Benefits

• Easy to follow training programs & supportive team throughout the onboarding process
• Health, dental, vision, life and disability insurance for full-time employees
• 401k with company match
• PTO for full-time employees
• Sundays off and no late shifts!
• Weekly payroll
• Competitive starting salaries
• Bonus Potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed