Guest Services Representative

Medical University of South Carolina • Charleston, SC

11d • Onsite

About The Position

As a Guest Services Representative, you'll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You'll report to the Manager of Guest Services and help facilitate hotel accommodations, provide information, and assist with wayfinding. If you love helping people and thrive in a dynamic environment, we want you on our team! This role effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas. You will professionally greet visitors and patients upon arrival, ascertain their needs, and direct them accordingly. You will also meet key performance metrics for the area and demonstrate compliance with policies and processes. A commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote desired outcomes is essential. Performs other duties as assigned.

Requirements

• High School Degree or Equivalent
• 0-6 months of work experience

Responsibilities

• Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.
• Professionally greets visitors and patients upon arrival.
• Ascertains patients’ and or visitors’ needs and directs them accordingly.
• Meet key performance metrics for area and demonstrate compliance with polices and process.
• Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED