Hotel Front Desk/Guest Service Representative -Part- Time

Buffalo Lodging Associates, LLC•Orlando, FL

10d•Onsite

About The Position

We are currently looking for Part-Time Guest Services Representative to join our Front Desk Team! Our Home2 Suites by Hilton, a 124 all -suites hotel, is located off University Boulevard, a short walk from dining and five minutes from The University of Central Florida. Addition Financial Arena, FBC Mortgage Stadium, and Blanchard Park are within three miles. Our guests enjoy our in-suite kitchens, outdoor saline pool, and fitness center, featuring a Peloton® Bike with toe cages. Hot complimentary daily breakfast is offered to all our guests. The Home2 Suites-UCF is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Requirements

Hotel front desk and Customer Service experience in a hotel setting preferred.
Hilton hotel brand system experience is a preferred - however, will train.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.