Guest Services Representative (PRN)

UVA Health Northern Virginia & Culpeper•Haymarket, VA

9d•Onsite

About The Position

The Guest Service Representative I serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area. This role is responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information. The Guest Services Representative I must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer.

Requirements

High School Diploma or GED required for those hired after November 2024
1 - 2 years of customer service experience, preferably in a healthcare setting, required.
Valid state driver’s license at facilities where Valet assistance may be needed, required.
Effective communication skills with people of diverse backgrounds and all levels of authority.
Ability to maintain confidentiality.
Excellent communication skills (oral and written) and interpersonal skills.
Must be detail oriented and demonstrate problem solving and critical thinking.
Ability to function as part of a team as well as independently.
Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment.
Ability to operate a computer, including typing and using Microsoft Office.
Constant standing, frequently walking, and bending/stooping.
Proficient communicative, auditory, and visual skills.
Attention to detail and ability to write legibly.
Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment.

Nice To Haves

Be a current notary public or be willing to become a notary, if needed.

Responsibilities

Greeting patients
Providing direction
Overseeing the traffic in lobby areas
Providing general hospital information
Assisting any hospital customer with comprehensive knowledge of hospital services, their locations, and key resources
Communicates effectively with people of diverse backgrounds and all levels of authority.
Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
Responds quickly and properly to irregular and emergency situations.
May be asked to perform additional duties as assigned.
May require the use of safety equipment, such as HEPA mask, for infection prevention.
On call responsibilities as directed.
Ability to travel between campus buildings, remote facilities, and out of town as needed.