Guest Services Representative (Part-Time, 2 nights a week, Sunday & Monday 7am-3pm.)

Best Western Plus Agate Beach•Newport, OR

12d•Onsite

About The Position

Best Western Plus Agate Beach Inn is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team! As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls. This is a part-time position, we are looking to fill 7am-3pm Sunday and Monday.

Requirements

High School diploma or GED preferred OR 6 months of related experience/training
One year of hospitality experience preferred
Experience handling cash and credit card procedures
Basic Math skills
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays

Responsibilities

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form