Part-Time Customer Service Representative (Saturday & Sunday, 7am - 3pm)

Veterans United Home Loans • Columbia, MO

1d • Onsite

About The Position

As a Customer Service Representative at Veterans United, you’ll be the friendly voice helping callers get connected to the right resources and answers they need. Whether you’re answering general questions, helping someone make a mortgage payment, or guiding callers to the right department, your goal is to make every interaction feel helpful, supportive, and easy. Our Customer Service Center isn’t your typical call center. It’s fast-paced, team-oriented, and built around people who genuinely care about each other and the customers we serve. You’ll work alongside co-workers who celebrate wins together, support one another, and create a welcoming environment where connection matters. To best serve our callers, our Customer Service Center operates 24/7, giving us the flexibility to support people whenever they need it. We offer a variety of shifts to fit different schedules, and you’ll be assigned one shift when you join the team. This is a part-time position, perfect for those looking to balance work with other commitments.

Requirements

• Thrive in fast-paced environments and enjoy staying busy while helping others.
• Strong communicator who knows how to make people feel heard, supported, and valued over the phone.
• Ability to multitask and stay organized while balancing multiple priorities.
• Enjoy working with a collaborative team and contribute positively to group success.
• Handle challenging situations with patience, professionalism, and empathy.
• Consistent attendance and reliability.
• Previous customer service experience is a plus, but not required. We’re happy to train the right person with a strong attitude and willingness to learn.

Responsibilities

• Acting as the first point of contact for borrowers over the phone, delivering a friendly and supportive experience for both customers and co-workers.
• Answering general questions about the VA loan process while following company and industry guidelines.
• Gathering basic borrower information and connecting callers with the right teams to help move things forward smoothly.
• Assisting borrowers with mortgage payments and processing debit transactions accurately and efficiently.
• Handling a variety of support tasks like emails, document processing, or clerical work depending on your assigned shift.
• Helping create a positive team culture by jumping in where needed and supporting your fellow co-workers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed