LACC Guest Services Representative (PT)

ASM Global•Los Angeles, CA

6d•Onsite

About The Position

The Guest Services Representative is responsible for providing excellent guest experience for all internal and external guests of the Los Angeles Convention Center. Will assist with monitoring entry in the lobbies and provide guest escorts to various spaces inside the facility.

Requirements

Must be able to work a variable schedule including evenings, weekends, and holidays.
Must be able to represent LACC and the Guest Services Department in an exemplary manner.
Must be able to work in a fast-paced environment during large or high-profile events.
Possess strong verbal communication skills.
Must be able to adapt to changing assignments and priorities.
Must be able to maintain good business relations with all employees, guests, clients, and service providers.
Must be able to interact effectively and calmly with angry or emotional guests, clients, and employees.
Must be able to maintain a neat, clean, and professional attitude, demeanor, and dress appearance.
A good understanding of the guest services roles in a facility environment.
Must have reliable transportation.

Nice To Haves

Education in business, hospitality, or tourism preferred.
Previous experience working in events, and knowledge of convention/trades/consumer shows.

Responsibilities

Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies.
Answer questions, direct and/or escort guests to key areas of the venue (restrooms, ATMs, dining options) and provide additional assistance whenever necessary.
Function as the first point of contact, greet guests for inquiries, resolve client issues over the phone, in person and via email.
Monitor guests conduct during arrival and exit to ensure a safe and secure environment for all.
Complete all company and venue required training and participate in guest services team meetings.
Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility.
Reporting any injury or unsafe area to supervisor.
Function as a member of the emergency evacuation team by communicating and directing guests during an emergency.
Assist Guest Services management with retrieving lost and found property.
Assist in Guest Services related training exercises including but not limited to medical aids, emergency procedures or “Experience” Service Excellence Guest Services Training several times a year.