Guest Services Representative - Golden Mesa Hotel

Traditions Hospitality Group

6d•Onsite

About The Position

As a Guest Services Representative at Traditions Hospitality Group, you'll be an integral part of our hotel establishment, ensuring that guests receive exceptional service from the moment they arrive. Your friendly demeanor, attention to detail, and dedication to guest satisfaction will contribute to creating memorable experiences for our guests.

Requirements

Must be at least 18 years of age.
Must be able to pass a background check.
Must be able to obtain a gaming license (if applicable).
Presentation and uniform must adhere to established standards at all times, maintaining a polished and professional appearance.
Friendly and outgoing personality with excellent customer service skills.
Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
Ability to work in a fast-paced environment and multitask effectively, prioritizing tasks based on guest needs and operational requirements.
Flexibility to work varying shifts, including nights, weekends, and holidays.

Responsibilities

Greet guests upon arrival and assist with check-in/check-out procedures.
Provide information about hotel amenities, services, and local attractions.
Handle guest inquiries, requests, and complaints promptly and courteously.
Process reservations, cancellations, and modifications accurately.
Ensure the cleanliness and tidiness of the lobby and guest areas.
Maintain knowledge of hotel policies, procedures, and safety protocols.
Assist guests with luggage and transportation arrangements as needed.
Collaborate with other hotel departments to fulfill guest requests and resolve issues.
Adhere to established security and emergency procedures.