Guest Services Representative, Edward Hospital

Nevada System of Higher Education•Naperville, IL

5d•$18 - $27•Onsite

About The Position

Under general supervision and according to established policies and procedures, serves as patient liaison in a positive, friendly, and responsive manner to all internal and external customers. Demonstrates warmth, caring and sensitivity toward all people in and entering the hospital location by practicing responsible communication and offering assistance to customers. Provides accurate information, directions and intervention methods to meet customers' health care needs and make their experience a positive one.

Requirements

High School Diploma or GED within six months of start date into position
Minimum one year of previous experience in a service position in an industry such as hotel, travel, or healthcare
Proficiency with Word, Excel & Epic
Possesses excellent customer service/public relations skills
Ability to assist patients in and out of vehicles and to push them in a wheelchair

Responsibilities

Serves as patient liaison in a positive, friendly, and responsive manner to all internal and external customers.
Demonstrates warmth, caring and sensitivity toward all people in and entering the hospital location by practicing responsible communication and offering assistance to customers.
Provides accurate information, directions and intervention methods to meet customers' health care needs and make their experience a positive one.

Benefits

Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)
Incentive pay for select positions
Opportunity for annual increases based on performance
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program
Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities