Wisconsin Dells KOA Front Desk/Guest Services

KCN Enterprises • Wisconsin Dells, WI

71d • $12 - $13 • Onsite

About The Position

Responsible for guest registration, front desk, and store procedures while delivering great guest service. This role involves providing superior guest service over the telephone and in person, greeting all guests with a positive attitude and a well-groomed appearance, and handling all guest issues with respect. The position requires following KOA guidelines and procedures for registrations, reservations, store sales, and refunds, as well as proper cash and credit card handling. Daily, weekly, and monthly stocking and cleaning programs for front office and store facilities are also part of the duties. Additionally, the role involves promoting local attractions and the KOA system through Value Kard sales and referrals.

Requirements

• Hear and speak the English language fluently
• Knowledge of computer and cash register operation
• Ability to work nights, weekends, and holidays
• Excellent customer services skills
• Ability to maintain confidentiality
• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
• Long periods of standing (80%)
• Ability to bend, stoop, kneel, crouch, and climb
• Requires the use of hands/fingers to handle or feel
• KCN performs criminal background checks for all employees. Active employment is conditional on a favorable background check and company executive discretion.

Responsibilities

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Campground Manager and/or Owner(s) for all front office and store facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed