Guest Services Supervisor - Front Desk

Horseshoe Bay Resort • London, ON

2d • CA$20 - CA$21 • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We understand our Associates are the shining stars of what we do and we encourage you to bring your true self to work every day. We celebrate you and cheer you on as you shine bright in your career journey. We offer health & wellness programs, best-in-class learning and development, and travel discounts. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Desk team.

Requirements

• A minimum 1-year hospitality experience, preferred.
• Previous supervisory experience.
• Ability to work long hours occasionally.
• Excellent computer skills - MS Office, customer relationship management (CRM) software - OPERA experience preferred.

Nice To Haves

• You are excited to take the next step and continue your progression in the field of hospitality.
• You have a keen eye for detail, and passion for customer service and employee engagement.
• You don’t shy away from administrative computer work, being on your feet for 8 hours, problem solving on-the-fly or leading from the front line.
• The pride you have in your organizational and time management skills will be a great benefit in this role.
• You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings, weekends, and holidays, works for your personal life.

Responsibilities

• Working with our Front Office Manager and Guest Services team to ensure consistent high quality customer service is delivered by providing attentive, courteous and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
• Working a rotating schedule, covering shifts on the front desk, while also providing leadership to the team and completing administrative tasks.
• Participating in, supporting and/or leading department activities, such as: recruiting; scheduling; performance management; brand standard, policy & SOP compliance; reward enrollments; upselling programs; and training.

Benefits

• Competitive wages, with a starting rate of $20.30 per hour + service charge eligible.
• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Access to our onsite gym

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed