Guest Services Representative
About The Position
Monroe Clinic Hospital is seeking a friendly, professional, and service‑oriented Guest Services Representative who will also serve as a Valet for the hospital. This role is essential in creating a welcoming and positive first impression for patients, visitors, and guests while ensuring safe and efficient vehicle handling. This position requires driving hospital guests’ vehicles and therefore requires a valid driver’s license, a clean driving record (Motor Vehicle Report), and the ability to provide the state of driver’s license issuance. Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
Requirements
- Valid driver’s license
- Clean driving record (Motor Vehicle Report)
- Ability to provide the state of driver’s license issuance
- High School diploma/GED or 10 years of work experience
Responsibilities
- Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
- Receives guest suggestions and complaints and escalates through proper channels.
- Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
- Identifies and report issues of safety and maintenance.
- Assists in improving patient satisfaction.
- Anticipates family needs and resolves issues before they become major source of concern.
- Performs other duties as assigned.
Benefits
- One week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Instant access to earned, unpaid base pay before payday through DailyPay (fees may apply).
- Upfront tuition coverage through FlexPath Funded for eligible team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
