Guest Services Representative - Funplex

City of Greeley•Greeley, CO

1d•Hybrid

About The Position

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Customer Service Representatives provide information to patrons regarding Recreation facilities, programs, services, and events. These positions must also process class and activity registrations, sell facility memberships, and schedule facility/park shelter rentals. The position will work at Greeley Recreation Center, Greeley Family FunPlex, and 2 outdoor pools during the summer.

Requirements

Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.
Experience and knowledge of computer operations and use of software packages including Microsoft Office applications desired.
Knowledge of the business and organizational structure of Colorado municipalities.
Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
Ability to self-start and take initiative in completing daily tasks and special projects.
Ability to focus on activities that have the greatest impact on meeting work commitments.
Ability to establish and maintain partnerships with a variety of internal and external constituencies.
Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
Ability to navigate a complex political environment.
Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 49 lbs.
Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork.

Nice To Haves

Spanish/English bilingual skills desired.

Responsibilities

Greet all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
Answer and transfer a high volume of telephone calls.
Provide courteous service to patrons requiring program registrations, facility bookings, park shelter reservations, and daily use of the facility.
Give patrons tours of the facility and information regarding the Recreational Facility.
Provide quality customer service through the development of relationships with participants, community members, and various organizations.
Participate in regular team meetings to ensure consistency is maintained throughout recreation facilities.
Assist with duties in childcare. This may require helping with 6-16 children, additional cleaning, ensuring the safety of children while in the care of the Recreation team.
Learn and use recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services.
Assist with ensuring marketing materials, website, and social media sites are updated with accurate information.
Follow and assist in the enforcement of risk management and emergency response training.
Process and assist with promoting membership sales at all recreation facilities.
Aid patrons in registrations for activities, programs, and events.
Maintain and update family and organization accounts.
Reserve park shelter and areas for specific days during designated hours.