Guest Services Representative - Ice Haus

City of Greeley • Greeley, CO

5d • $15 - $22 • Onsite

About The Position

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Customer Service Representatives provide information to patrons regarding Recreation facilities, programs, services, and events. These positions must also process class and activity registrations, sell facility memberships, schedule facility rentals and work concessions. The position will work at Greeley Ice Haus.

Requirements

• High school diploma or equivalent (GED).
• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire.
• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,
• Possession of a valid driver’s license.

Nice To Haves

• One (1) year of customer service, front desk, or clerical experience preferred.
• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications desired.
• Spanish/English bilingual skills desired.

Responsibilities

• Greets all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
• Delivers prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Culture, Parks and Recreation Department.
• Answers and transfers a high volume of telephone calls.
• Provides courteous service to patrons requiring program registrations, facility bookings reservations, and daily use of the facility.
• Provides comprehensive tours of the facility to those who inquire.
• Provides quality customer service through the development of relationships with participants, community members, and various organizations.
• Participates in regular team meetings to ensure consistency is maintained throughout recreation facilities.
• Properly handles and prepares food according to safe serve guidelines.
• Assists in restocking supplies and proper sanitation procedures.
• Learns and uses recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services.
• Learns and uses Connect to Concepts for operations documentation.
• Assists with ensuring marketing materials, website, and social media sites are updated with accurate information.
• Follows and assists in the enforcement of risk management and emergency response training.
• Processes and assists with promoting membership sales at the Ice Haus.
• Aides' patrons in registrations for activities, programs, and events.
• Maintains and updates family and organization accounts.
• Performs other duties as assigned.

Benefits

• This position is benefits eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED