Guest Services Representative - Hampton Inn Hazleton

Hamister Group • Hazleton, PA

4d • Onsite

About The Position

Are you a people person with a passion for hospitality? Hampton Inn by Hilton is looking for a friendly, professional Front Desk Associate to be the first point of contact for our guests. You'll play a key role in creating a memorable stay by providing exceptional service from check-in to check-out.

Requirements

• Great Communicator: You have excellent verbal and written communication skills.
• Multi-tasker: You can stay calm and organized in a fast-paced environment while managing multiple priorities.
• Tech-Savvy: You are comfortable using computers and eager to learn.
• Reliable Team Player: You are dependable and enjoy collaborating with housekeeping and other departments.
• Professional: You maintain a polished appearance and a positive, helpful demeanor at all times.
• High school diploma or equivalent.
• Availability to work flexible shifts, including mornings, evenings, weekends, and holidays.

Nice To Haves

• Previous experience in hospitality or customer service is a plus, but we are happy to train the right person.

Responsibilities

• Welcome Guests: Provide a warm, genuine greeting and manage the registration process efficiently.
• Manage Reservations: Handle bookings, cancellations, and room assignments using our property management system.
• Be the Local Expert: Offer helpful information on hotel amenities, local attractions, transportation, and dining.
• Problem Solve: Respond quickly and professionally to guest requests or concerns to ensure 100% satisfaction.
• Financial Tasks: Process payments, handle cash transactions, and maintain accurate billing records.

Benefits

• Competitive hourly pay
• Health, dental, and vision insurance options.
• Employee discounts on hotel stays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED