Seasonal Guest Service Representative II w/benefits

NEXCOM•Monterey, CA

11h•Onsite

About The Position

Join us as our next Guest Services Representative here in Monterey, CA at the Navy Lodge Monterey. This is a seasonal position with an expected end date of Dec 30, 2026. While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge Monterey, no two days will look the same. You can expect an unforgettable, yet dynamic work environment. We are a driven and enthusiastic team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. Monterey Navy Lodge is in need of a Guest Services Representative to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families.

Requirements

1 year of general office clerical experience and progressive responsible experience.
May substituted one half year of academic study above the high school level for 6 months of experience.
Must possess the knowledge and skills necessary to perform job duties.
Must pass a pre-employment criminal background check.
GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled.
OR
SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

Provide excellent customer service to our valued and honored guests.
Issues room keys, operating telephone switchboard, utilizes computerized Property Management Systems.
Communicates with Navy Lodge personnel and chain of command.
Reconciles daily transactions of all accounts.
Follows all local safety regulations. Informs supervisor of hazardous conditions.
Responsible for lobby appearance including, cleaning, mopping, dusting, and organization of assigned work areas.
Responsible for the set-up, breakdown and clean-up of the complimentary “self-service” breakfast bar and other events in the lobby area.