Guest Services Representative I - Remote

Tommy Bahama • Phoenix, TX

2d • Remote

About The Position

The Remote E-Commerce Services Representative - Tier 1 - requires heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns. Represents Tommy Bahama through direct and professional interaction with our guests both verbally and in writing. Responsible for coordinating credit approvals and fulfillment of all online orders. Trouble shoots guest issues with orders and general product inquiries. Provides product recommendations and substitutions as appropriate. Escalates guest issues efficiently and to the right place for resolution. Other special projects as requested by supervisor.

Requirements

• High school/GED Diploma
• Outstanding communication skills - written and verbal and listening
• Excellent computer skills and ability to work in multiple systems and programs simultaneously
• Computer skill basics are a must, include trouble shooting computer issues with connectivity, including system updates, basic rebooting, WiFi access and stability
• Must be able to support and manage home connectivity issues that may come up from time to time
• Pleasant, professional and clear phone voice
• Detail oriented
• Excellent typing skills
• Satisfactory credit and background check
• Minimum of 50 MBPS (dedicated to employee) download speed
• Quiet secured space free from distractions
• Available shifts are from 6:00 A.M - 2:00 P.M or 8:30 A.M. - 5:00 P.M (based on your time zone)
• Must be available to work 5 days per week, which may include weekends and holidays based on business needs
• Blackout periods apply during key retail peaks including, Thanksgiving week, Black Friday, Cyber Monday and the days leading up to Christmas

Nice To Haves

• 3+ years customer service, phone and online, experience preferred
• Volume call center experience preferred

Responsibilities

• Heavy phone communication with customers
• Utilizing a variety of software tools to navigate customer accounts
• Process online sales and returns
• Represent Tommy Bahama through direct and professional interaction with guests verbally and in writing
• Coordinate credit approvals and fulfillment of all online orders
• Troubleshoot guest issues with orders and general product inquiries
• Provide product recommendations and substitutions as appropriate
• Escalate guest issues efficiently and to the right place for resolution
• Other special projects as requested by supervisor

Benefits

• Health
• Dental
• Vision
• 401K with generous matching program
• Generous paid time off
• Potential Annual Bonus Opportunity
• 50% discount at restaurants and retail locations
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED