Guest Services Representative I - P/T - Weekends (16 hours) Union Campus

Christiana Care Health Services•Newark, DE

10d•Onsite

About The Position

This position serves as the ambassador providing an outstanding experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

High school diploma or equivalent
Two years of customer service experience
Excellent oral communication skills

Responsibilities

Greets patients and visitors with love and excellence and provides accurate, helpful information
Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide exceptional experience.
Completes assigned projects such as collating, typing, and processing visitor passes with other related duties as required.
Receives, documents any lost or found property or answers any inquiries about lost and found property with the use of the Report to Learn (R2L) system, currently Newark and Wilmington campuses.
Ensures the Information Desk Directories are maintained and are updated as needed.
Advises the volunteers and Junior Board member’s daily assignments and answers any questions or inquiries they may have during their volunteer shift.
Distribute visitor badges
Keeps team members updated on current issues/concerns before leaving their shift.