Guest Services Representative I

Baptist Healthcare System • Richmond, KY

12d • Onsite

About The Position

The Guest Services position has the responsibility to assist and/or direct patients/visitors entering the facility and to provide information to walk-up visitors/patients in a courteous and professional manner. Assist and escort patients in wheelchairs. Assist with PBX/Switchboard duties as assigned. Must be able to recognize signs of potential issues within patients and/or family members.

Requirements

• High school diploma or equivalent
• One year customer service experience
• Comfortable using common computer applications

Nice To Haves

• Must be able to recognize signs of potential issues within patients and/or family members.

Responsibilities

• Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
• Greet visitors in a professional and courteous manner.
• Consistently ensure positive customer interactions
• Manages difficult or emotional individual situations
• Responds promptly to individual needs
• Responds to requests for service and assistance
• Fulfills commitments to individuals
• Assist and escort patients in wheelchairs.
• Assist with PBX/Switchboard duties as assigned.

Benefits

• Health, Vision, Dental and Pet Insurance
• Life Insurance
• Short Term and Long-Term Disability and Life Insurance
• Identity Theft Protection
• Tuition Reimbursement up to $6,000 annually
• Company paid Maternity and Paternity Leave
• 5 days of Paid Time Off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support
• Retirement with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees