Guest Services Representative - Casual

Holden Forests & Gardens•Cleveland, OH

1d•Onsite

About The Position

Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. When you join HF&G, you join a team of professionals who are passionate about improving Northeast Ohio’s communities through our mission-driven programs. The Guest Services Representative will facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, and working in the retail store and contributing to a positive team atmosphere at Cleveland Botanical Garden. Must have a flexible schedule and be able to work weekends, some evenings, and some holidays.

Requirements

Supports Holden Forests & Gardens’ mission, vision, and values
Demonstrate a passion for people and nature
Retail and cash handling experience
Experience with customer service in a similar setting desired
Must have a flexible schedule and be able to work weekends, evenings, and some holidays
Ability to understand basic instructions
Must enjoy working with the public, families and children
Effective and appropriate verbal and written communication
Ability to work within a team and be self-motivated when working individually
Ability to take initiative and problem-solve

Responsibilities

Support Holden Forests & Gardens’ mission, vision, values, and core commitment
Actively welcome guests and members upon arrival to provide an orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
Provide friendly, clear, and courteous customer service to encourage return visitation
Manage customer concerns, communicate effectively, provide prompt follow-up and relay information as needed to Guest Services Lead and Manager
Process sales transactions for admission, membership, programs and merchandise quickly and accurately using a point-of-sale system, Altru
Complete register opening /closing procedures
Assist with maintaining adequate stock levels of merchandise and supplies on store floor and stockroom
Contribute positively to a team of seasonal guest services staff, volunteers, and others
Regularly assist with event set-up, support special events and programs
Answer guest telephone calls and respond accordingly
Maintain the appearance, cleanliness and safety of workspaces and facilities
Complete performance evaluations and set position goals with supervisor
Perform other duties as assigned