Guest Services PBX Attendant-Hotel Colee

Schulte Hospitality Group•Atlanta, GA

1d•Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented PBX Attendant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package.

Requirements

Basic understanding of how the telecommunication system works

Responsibilities

Answer Telephones: As the person responsible for maintaining the switchboard area, answering phones is a primary task for PBX operators. They ensure that all calls are dealt with politely and quickly, and that callers are transferred to the correct person or assisted in finding an appropriate person if they're unsure who they need to speak to. Operating the switchboard means screening calls, routing them to the correct person, and relaying messages.
Make Emergency Calls: As a company's first point of contact, PBX operators are familiar with emergency procedures and know how to handle dangerous or threatening situations safely. If anyone poses a threat to the organization, either via a call or in person, PBX operators have a duty to inform senior staff members or security.
Transfer Information: PBX operators gather basic information from callers to understand who they need to be passed through to or to answer questions they may have, such as directions to the office or contact details for a particular staff member. For recipients of calls who aren't in the office, PBX operators take messages to relay at a later date or to pass on to another team member. This includes internal communications with all departments to ensure quick response to guest and associate needs.
Troubleshoot Equipment Faults: PBX operators need a basic understanding of how the telecommunication system works to make repairs if something breaks down. Basic maintenance tasks are part of the PBX operator's responsibility, meaning they need to attempt to fix any issues that arise to get the system working again as quickly as possible.
Perform administrative tasks and other duties as assigned

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!