Guest Services Multi Functional Agent - Grand Desert Resort

Travel + Leisure Co.•Las Vegas, NV

36d•Onsite

About The Position

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.

Requirements

Organizational Skills.
Excellent communication skills.
Acquires job skills and learns company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to give high priority to customer service.
Ability to solve problems with a minimum of supervision.
Ability to read, write and understand English.
Basic office skills helpful including basic math, proper cash handling procedures.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be detail oriented.
Basic computer skills
Ability to use basic office equipment including Fax, copier, printers
Microsoft Office: Word, excel, outlook
Key systems
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
Make, confirm and cancel reservations for guests.
Answer a variety of questions for guests pertaining to their reservations.
Responds courteously, efficiently and professionally to guest service requests.
Directs owner and guest requests to the correct department.
Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
Performs at your request/PBX functions when needed
Fills in for the Recreation Department when needed
Assists with The Bell Person Dept. when needed