Guest Services Manager

Renaissance Edmonton Airport Hotel•Edmonton, AB

9d•$60,000•Onsite

About The Position

Are you ready to embark on an extraordinary journey at our stunning new Renaissance property, nestled next to the bustling Edmonton International Airport? We're on the lookout for a dynamic Guest Services Manager to lead our team to greatness! This is a permanent full-time, salaried position (minimum 40 hours per week) paying $60,000 a year with a 10% bonus. "Take care of your associates, and they will take care of your customers"—that's the mantra we live by at Marriott. As the heartbeat of our Renaissance family, the Guest Services Manager will lead by example, fostering a culture of excellence and unparalleled service. You'll oversee all front office departments, ensuring seamless operations and unforgettable experiences for our guests.

Requirements

Numerical Agility: Quick and accurate calculations to keep operations flowing smoothly.
Reading Comprehension: Mastery over understanding complex written materials that impact our daily operations.
Effective Writing: Tailored communication to resonate with diverse audiences.
Oral Comprehension: A keen listener, processing spoken information with precision.
Customer Insight: Expertise in delivering stellar service by understanding and fulfilling customer needs.
Adaptability: Nimble in adapting to change, ensuring seamless transitions.
Performance Alignment: Directing efforts towards strategic goals for peak results.
Team Building: Crafting a unified team poised for success.
Trust Building: Fostering a culture of honesty and respect, strengthening team confidence.
Communication Mastery: Clear and compelling communication that captivates and clarifies.
Decisive Leadership: Guiding and improving team performance with a clear vision.
Customer Dedication: Proactively nurturing and expanding customer relationships.
Exemplary Standards: Upholding superior standards in all endeavors.
Strategic Planning: Organizing and prioritizing effectively to maximize productivity.
Problem Solving: Innovative solutions to complex challenges, ensuring operational excellence.
A High school diploma or GED; 2 years' experience in a management or supervisory role within the hotel industry OR a 2-year degree from an accredited post-secondary institution in, Hotel and Event Management, or related major with 2 years’ experience in any management role.
Exceptional communication and leadership skills, with a passion for nurturing talent and driving results.
Ability to work days, evenings and weekends as business demands.

Nice To Haves

Knowledge of FSPMS, MARSHA, and GuestVoice.

Responsibilities

Inspire and mentor our team, providing guidance, coaching, and recognition to unlock their full potential.
Provide supervision, scheduling, and conduct evaluations.
Ensure our team members are equipped with the latest insights into hotel products, services, and local attractions.
Elevate guest experiences to new heights with expertise on events and local gems.
Roll out the red carpet for our valued Marriott Bonvoy Elite guests, showering them with personalized attention and VIP treatment.
Lead the charge in onboarding and training our newest ambassadors, instilling in them the skills and knowledge they need to shine bright in their roles.
Cultivate an atmosphere of camaraderie and collaboration, fostering strong relationships with your fellow ambassadors.
Address team members' concerns, ensuring every voice is heard and valued.
Drive performance by setting clear expectations and recognizing achievements.
Keep a close eye on quality standards, conducting monthly audits to ensure perfection.
Communicate clearly and professionally with guests, fellow ambassadors, or management.
Uphold commitment to confidentiality to fortify company assets and shield from vulnerabilities.
Be the frontline guardian for safety and security, from emergency evacuations to ensuring compliance with safety protocols.
Cover shifts across all hours, being the cornerstone of operations, ready to step in whenever and wherever needed.
Uphold our R Image brand standards with pride, ensuring uniform and personal appearance reflect the elegance and sophistication of Renaissance.
Creating magical moments for our guests, anticipating their needs and ensuring each interaction is filled with warmth and genuine hospitality.
Manage all front office functions, ensuring accuracy and efficiency at every turn.
Monitor room inventory and credit limits.
Maintain LQA and GSS goals.
Lead by example, embodying the Renaissance brand spirit and upholding our high standards of service and professionalism.

Benefits

A fantastic benefit plan that includes extensive medical, dental, and life insurance coverage.
Travel program open up a world of discounted rates for Marriott hotels across the globe for you and your friends & family.
Monthly dry cleaning.
Loyalty days.
Bonuses up to 10% of your salary!
Delicious staff meals every day.
Free parking or get reimbursed for your 747 Bus Pass.
On-demand pay system.
A 50% discount on food and drinks for you and your friends at HALO Bar|Bistro.
In-house management training program.
Quarterly work events.