Guest Services Manager
Montage International•Healdsburg, CA
•Onsite
About The Position
The Guest Services Manager is responsible for assisting the Director of Guest Services in managing the day-to-day operations for guest front drive, guest services, valet and recreation, including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
Requirements
- Minimum of four (4) years’ experience in customer service
- Two (2) to three (3) years of hotel supervisory experience
- Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur
Nice To Haves
- Luxury hotel experience strongly preferred
- Knowledge and experience in using Birchstreet, Alice & Opera
Responsibilities
- Lead by example; support the department operation and provide direct service to guests as needed.
- Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
- Assist in creating and implementing profit and flow-through enhancing strategies and programs.
- Review daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts.
- Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts.
- Managing associate engagement, scheduling, payroll, counseling and quarterly department meetings for the Recreations team.
- Support the hotel's life-safety systems and be prepared at all times for emergency situations.
Benefits
- Pay scale: $75,000-$80,000
- Opportunities for career growth
- Training programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
