Guest Services Manager

The Foundry Hotel Asheville, Curio Collection•Asheville, NC

1d•$60,000 - $65,000•Onsite

About The Position

The Guest Services Manager at The Foundry Hotel Asheville, Curio Collection is a management role responsible for overseeing the daily operations of the guest services department. This includes ensuring a high level of guest satisfaction, managing a team of guest service associates, and collaborating with other hotel departments to provide exceptional service to our guests. This is a full-time, salaried position, with compensation between 60-65k per year based on experience.

Requirements

High school diploma or equivalent
Minimum of 3 years of experience in a guest service or front desk management role.
Strong leadership and communication skills.
Proven ability to provide exceptional customer service and resolve conflicts.
Excellent organizational and time-management skills.
Knowledge of property management systems and Microsoft Office.
Flexibility to work weekends, evenings, and holidays as needed.

Nice To Haves

Bachelor's degree in hospitality or related field preferred.
Experience with budget management preferred.

Responsibilities

Oversee the daily operations of the guest services department, including front desk, concierge services and luggage services.
Ensure a high level of guest satisfaction by promptly addressing any guest concerns and providing exceptional service.
Train and manage a team of guest service associates, ensuring they are knowledgeable and capable of providing excellent service to guests.
Collaborate with other hotel departments, such as housekeeping and food and beverage, to ensure a seamless experience for guests.
Monitor and maintain the guest services budget, including staffing and supply expenses.
Implement and maintain guest service standards and procedures.
Respond to guest complaints and escalations in a timely and professional manner.
Assist with hiring, training, and evaluating guest service associates.
Conduct regular department meetings and communicate any pertinent information to team members.
Collaborate with the sales and marketing team to develop and execute promotions and packages to attract guests.
Maintain an up-to-date knowledge of local attractions, restaurants, and events to assist guests with their inquiries.
Ensure the front desk and lobby area is clean, inviting, and well-maintained at all times.