Guest Services Manager

KemperSports

2d

About The Position

Assist the Director of Front Office to lead and supervise the daily operations
and team members of the Guest Services Departments, while providing outstanding
service and hospitality. The main areas of responsibility include,
Transportation, Valet, & Front Desk. Recommends and implements services and
procedural changes. Assists in monitoring and controlling expenses within the
approved budget.

Responsibilities

• Assist in daily supervision of all Front Office & Guest Services team members – interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications, and recommend discipline and termination as appropriate.
• Supervise the daily operations of the Front Office and Guest Services areas to comply with LSOPs and SOPs, safety regulations, and to ensure an optimal level of quality service and hospitality are provided to the hotel guests.
• Coordinate and supervise activities and foster good relations with all internal and external stakeholders, ensuring excellent services.
• Assist in planning and directing the transportation needs for groups, corporate customers, and individual guests to assist the sales department and to attract and retain customers by providing top-quality service.
• Assist in planning, implementing, and supervising the maintenance and sanitation program for the vehicles, equipment, and Front Office/Guest Services areas to protect the assets, ensure optimum performance, and ensure guest and associate safety and satisfaction.
• Provide information and assist associates in recommending restaurants, recreation activities, etc., to ensure optimum guest satisfaction.
• Assist the Director & Assistant Director of the Front Office in monitoring and controlling the Department’s budget to control and manage expenses.
• Perform special projects and other responsibilities as assigned.
• Participate in task force and committees as requested/needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees