Front Office Manager

HRI Hospitality • Tampa, FL

1d • Onsite

About The Position

HRI Hospitality offers a unique perspective on hotel ownership and management, focusing on restoring properties and developing new builds that become central to vibrant urban communities. The company seeks individuals passionate about providing warm welcomes and creating unforgettable guest experiences. With a 40-year legacy, HRI Hospitality owns and manages a diverse portfolio in premier lodging markets, actively engaging in development and acquisitions. They are committed to "Elevating the Urban Experience" for guests, managing branded and independent institutional quality hotels in key U.S. markets. As an approved operator for all major full- and focused-service brands, HRIH's hotel management platform emphasizes a balanced approach incorporating People, Profit, and Revenues. The Guest Services Manager will oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery. This role involves supervising, training, and coaching front desk staff, managing schedules and payroll, resolving guest complaints, and coordinating with other departments to maximize efficiency.

Requirements

• High school diploma or equivalent required.
• Minimum 3 years of progressive front office or guest services experience in a hotel environment.
• At least 1 year of supervisory or management experience required.
• Strong leadership and interpersonal communication skills.
• Excellent problem-solving, decision-making, and conflict-resolution abilities.
• Advanced organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to lead by example and motivate a diverse team.
• Flexibility to work a variety of schedules, including weekends and holidays.

Nice To Haves

• Experience with hotel property management systems (OnQ, Opera, or similar) preferred.

Responsibilities

• Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
• Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
• Manage scheduling, payroll approvals, and daily performance evaluations.
• Resolve guest complaints promptly and professionally to ensure complete satisfaction.
• Monitor and verify accuracy in cash handling, billing, and reporting.
• Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
• Ensure compliance with safety, security, and brand policies at all times.
• Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
• Perform additional duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED