Hotel 1928 Guest Services Manager

Schulte Hospitality Group • Waco, TX

6d • Onsite

About The Position

Collegiate Hotel Group® is seeking a Guest Service Manager to join Hotel 1928 and its brilliant team of hospitality enthusiasts.

Requirements

• Minimum of 3 years in similar leadership role.
• High School Diploma/GED
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Nice To Haves

• post-high school education preferred

Responsibilities

• Monitors daily status of rooms, rates, discount rates and packages
• Maintains current list of available rooms for walk situations
• Coordinates blocking of rooms for groups
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations
• Communicates hotel’s unique design elements for effective storytelling
• Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
• Reviews guest satisfaction results and property audits to identify areas of improvement
• Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee opportunity areas
• Ensures staff communicates effectively with other hotel departments
• Maintains productive relationship with Valet Parking provider
• Regularly reviews department budget to meet budgeted wages and general expenses
• Ensures prompt and courteous service to guests
• Pre-registers guests according to standards
• Completes and monitors employee schedules
• Monitors and ensures VIP arrivals are executed to highest standard
• Keeps track of rooms to ensure accurate status and readiness for check-in
• Hires, trains and develops direct employees
• Interacts positively and professionally with guests to resolve issues
• Acts as Manager on Duty as required
• Works nights, weekends, and holidays as needed
• Other duties as assigned

Benefits

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan + company match
• Paid time off for eligible team members
• Holiday pay/ paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED