Guest Services Manager

AccorHotel•Honolulu, HI

3d•$71,600 - $79,598•Onsite

About The Position

The Guest Services Manager ensures the smooth running of the property whilst on duty, through supervision and coordination of the front office.

High school diploma or equivalent
Minimum two (2) years of front desk, guest services or equivalent experience
Working knowledge of hotel and front desk operations
Excellent written and verbal communication skills
Proven leadership skills, sound judgment and the ability to work well with a diverse staff.

Review the “Log Report”, memos, emails, and Daily Function Sheet at the start of the shift.
Log all incidences and occurrences during your assigned shift into the “Log Report”.
Ensure that all duties of the “Guest Service Manager Daily Duties Check List” is completed.
Respond to PBX’ all code red calls and handle as necessary
Coordinate with various airlines regarding potential delayed flights. Obtain information, complete booking form, and inform all affected departments.
Maintain various logs, including but not limited to: Airline/Porterage/Valet Fees and Coupons.
Assist Reservations Department after hours and weekends, as needed.
Maintain consistent communication with other departments and Managers.
Maintain cleanliness of the front office area.
Coordinate the work flow of the front office team to ensure that the front office is covered at all times, including meal breaks.
Handles guests’ needs and complaints. Assist with guest discrepancies and resolve situations in a professional and positive manner ensuring all team members are providing extraordinary service.
Supervise lobby and front of the house employees in the absence of the respective Department/Sub-department Heads.
May perform other duties as assigned by the Front Office Management Team.