Front of House Manager - AdventHealth Sports Park at Bluhawk

The Sports Facilities Companies•Overland Park, KS

4d•Onsite

About The Position

The Guest Services Manager is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will provide camp development and implementation, AdventHealth Sports Park at Bluhawk inventory, development and operation with a variety of clerical activities and related tasks.

Requirements

4-6 years' experience in youth programming is preferred
3-5 years of customer service and cash handling experience is preferred
Bachelor's Degree in related field is preferred
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others

Nice To Haves

A strong passion for serving
Proficient administration skills
Proven ability to learn new software programs
Proven success in managing multiple tasks at one time
Experience in dealing with sporting events as a consumer, or other relevant experience
Experience and success in customer service, leadership, and organization
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
Proven ability to evaluate team member performance based on established KPI's

Responsibilities

Create, coordinate, and communicate weekly schedules for the Guest Services and Child Watch teams, ensuring appropriate staffing and coverage
Lead a world-class guest-service environment by ensuring guests are greeted promptly, interactions are positive, and team members consistently demonstrate enthusiasm and professionalism
Provide accurate, clear, and concise information about pricing, programming, facility offerings, and the daily venue schedule; assist day-pass guests with payment and facility orientation
Process registration, membership, and rental payments by phone and in person while maintaining accurate records of participant waivers, event information, incident reports, and other required documentation
Maintain confidentiality of guest and Team Member information and resolve guest concerns and complaints or direct them to the appropriate supervisor
Create and maintain leagues for Family Entertainment Center attractions
Ensure compliance with all Child Watch standards and requirements; coordinate the Child Watch schedule and weekly activity focus while building strong relationships with parents and guardians
Support in hiring process, train, coach, and develop Guest Services and Child Watch Team Members; provide ongoing direction and feedback to support consistent service standards
Establish and maintain a guest feedback and concerns channel, ensuring feedback is documented and directed to the appropriate supervisor or department
Assist with scheduling and coordinating facility events and parties, including maintaining organized records of reservations, payments, waivers, food orders, party bags, and other event details
Collaborate with the Director of Operations, Guest Services Team, and Event Coordinators to ensure parties are reserved in the appropriate systems and event-related information is communicated accurately and consistently
Support event-portfolio growth by developing relationships with key businesses and schools, distributing collateral materials, maintaining facility flyers, and cross-promoting facility programs
Complete special projects, daily assignments, and other duties as directed by management