Guest Services Manager

Hampton Inn & Suites by Hilton Kelowna Airport • Kelowna, BC

82d • Onsite

About The Position

The Hampton Inn & Suites - Kelowna Airport is looking for a Guest Services Manager to lead the day-to-day operations. This role is responsible for maintaining a high standard of guest service, coaching the team, and ensuring the smooth flow of front desk services and daily operations in adherence to Hampton Inn & Suites Kelowna Airport standards. The position is located on a bus route and offers an employee shuttle from the UBCO bus loop.

Requirements

• Previous experience as Guest Service Agent or similar
• Valid BC Class 5 license
• Ability to plan, prioritize and complete multiple projects in a timely manner
• Consistently motivates staff to achieve goals
• Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
• Ability to provide ongoing coaching to staff to enhance performance

Responsibilities

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
• Ensure all staff follow the Hamptonality culture
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
• Oversee the Breakfast area during hours of operation; Ensure guest satisfaction is maintained
• Understand how inventories are balanced between PEP PM and PEP R&I
• Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
• Additional duties as assigned by management

Benefits

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed