Guest Services Manager

Healthy America LLC•El Segundo, CA

6h•$70,000 - $75,000•Onsite

About The Position

We are seeking a Guest Services Manager to lead our Guest Services team in creating an exceptional first impression for every guest. This leader will embody professionalism, warmth, and polish—ensuring the team is consistent, elevated in appearance and decorum, and aligned with our mission of authentic connection. This manager will be the Manager on Duty (MOD) when other leaders are not in the club. This position will be predominantly afternoon and evening hours and likely cover weekends as well - the Guest Services Manager carries responsibility for the members experience supporting seamless operations across departments. Success in this role requires a balance of hospitality, accountability, and operational excellence.

Requirements

3–5 years of management in hospitality, wellness, or food and beverage.
Confident with scheduling, multiple digital platforms, evolving technology, customer service, and writing operational procedures.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Comfortable with operating and overseeing wellness modality equipment and ensuring safe, seamless guest experiences.
Comfortable with technology apps and able to navigate conversations with IT support and coordinator.
A leader: strong communicator, motivator, and role model.
Accountable: comfortable reinforcing standards, ensuring compliance, and driving consistency.
Aligned: passionate about health, wellness, and the Love.Life mission.
Flexible: thrives in a dynamic environment, with the ability to adapt and grow.
Demonstrates flexibility and adaptability to change, is a self-starter, is a critical thinker.
Has outstanding interpersonal and communication skills (will be required to succeed).
Models a servant leadership style of working with others.
Is able to balance that with the need for action and decision-making when necessary.
Desires to contribute positively to the LL Culture.
Able to balance candor with honor and respect.

Responsibilities

Lead and inspire Guest Services Leads and staff with clarity and consistency.
Disseminate communication and ensure policy compliance across the team.
Administer accountability with fairness—for both self and others.
Oversee and coordinate interdepartmental scheduling across Medical, Spa, Fitness, and Wellness.
Manage multiple digital platforms daily, including our Love.Life App that menages all member scheduling, communication and purchases.
Inspect premises regularly to identify areas requiring cleaning or repair; ensure Housekeeping and Maintenance are promptly informed and standards are met.
Manage, update, and create checklists and SOPs as operations evolve.
Act as Manager on Duty (MOD) in evening hours and/or weekends, overseeing the facility and guest experience.
Resolve escalated guest issues with professionalism and empathy.
Maintain team presence: polished, consistent, and elevated at every touchpoint.
Assimilate into The Love.Life culture through understanding, supporting, and participating in all elements of company core values and tenets.
Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Love.Life from time to time, is essential to the successful performance of this position.
Attendance standard for salaried exempt team members is dedicating adequate time to fulfill the duties outlined in this job description equal to, or more than 40 hours per workweek.
This position is to fulfill the need for Leadership in the facility in the afternoon/evening hours.
Due to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the business.