Guest Services Manager

Compass Group•New York, NY

1d•$77,000 - $79,000•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Office Service Lead is responsible for overseeing front-of-house operations, including reception and porter services, within a corporate environment. This role ensures seamless guest experience, efficient logistics support, and high service standards across all events and day-to-day workplace operations. The ideal candidate is highly organized, service-oriented, and capable of managing teams in a fast-paced, client-facing environment.

Requirements

2 years of hotel, corporate or conference center experience.
Previous conference services management or supervisory experience.
Basic understanding of AV equipment.
Ability to lift / move conference furniture and equipment.
Superior quantitative, oral and written communications and problem-solving/strategizing skills.
Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Lead and manage reception team to deliver exceptional visitor and guest experiences
Ensure professional front desk operations, including greeting, check-in, and information services
Maintain a welcoming, polished, and secure reception environment
Handle VIP visits and provide elevated service for executives and key stakeholders
Manage porter team responsible for room setups, pantry spaces, executive spaces and all additional common areas
Oversee setup and breakdown of meeting and conference spaces