Guest Services Manager - Hilton Santa Barbara Beachfront Resort

Hilton • Santa Barbara, CA

2d • $75,000 - $80,000 • Onsite

About The Position

As a Guest Service Manager, you’ll play a key role in creating memorable and personalized guest experiences while supporting the day-to-day operations of the Front Office. You’ll lead guest activations, develop creative activities and “surprise and delight” moments, and help bring special holidays and events to life through engaging guest experiences and package sales. You’ll also support the front desk as needed, ensuring exceptional service while effectively prioritizing and managing multiple demands in a fast-paced environment.

Requirements

• A genuine passion for hospitality and creating memorable, personalized guest experiences.
• Creativity and initiative, with the ability to develop engaging guest activities, activations, and “surprise and delight” opportunities.
• Strong sales and communication skills, with the ability to promote and sell holiday, event, and guest experience packages.
• Working knowledge of Front Office operations and the ability to confidently cover front desk shifts as needed.
• Strong organizational and prioritization skills, with the ability to manage multiple responsibilities in a highly demanding environment.
• Flexibility and the ability to remain calm, professional, and solution-oriented under pressure.
• Strong leadership, teamwork, and problem-solving skills.
• Open availability and flexibility to work all shifts, including weekdays, weekend and holidays.
• Previous hotel, guest services, front office, or hospitality experience required.

Nice To Haves

• Supervisory or management experience preferred.

Responsibilities

• Creating memorable and personalized guest experiences.
• Supporting the day-to-day operations of the Front Office.
• Leading guest activations.
• Developing creative activities and “surprise and delight” moments.
• Bringing special holidays and events to life through engaging guest experiences and package sales.
• Supporting the front desk as needed.
• Ensuring exceptional service.
• Effectively prioritizing and managing multiple demands in a fast-paced environment.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed