Guest Services Manager

Valor Hospitality Partners•The American Hotel, GA

3d•Onsite

About The Position

The Guest Services Manager owns the responsibilities of the guest service front desk hotelitarians. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

Requirements

Excellent computer and cash handling skills
Sociable, outgoing, lively and guest service oriented behavior.
Working knowledge is generally learned on-the-job.
Communicate information and hotel services to management, staff and guests.

Responsibilities

Perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc.
Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
Knows how and where to post all charges and knows all the room rates.
Train all new Guest Service Agents.
Communicate with the Engineering Department regarding any maintenance requests from the guests.
Check AM and PM discrepancy reports.
Communicate with the Housekeeping Department regarding guest rooms and requests.
Issues safety deposit boxes to guests when requested.
Provide for a safe work environment by following all safety and security procedures and rules.
Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.