Guest Services Manager

Germain Hôtels • Montreal, QC

6h • Onsite

About The Position

We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and valet parking. He/she is willing to go to great lengths to ensure the highest level of guest satisfaction.

Requirements

• Diploma in Hotel Management or equivalent experience
• 3 to 5 years' experience in front desk management
• Ability to solve problems, manage priorities and work efficiently and professionally
• Assertiveness and natural ability to communicate (both orally and in writing), inspire and mobilize teams
• Excellent understanding of budget forecasting based on labor and hotel operations costs

Nice To Haves

• Good knowledge of the Office and OPERA PMS, an asset

Responsibilities

• Actively participate in the management and planning of the hotel staffing, financial and material resources and support major transformation projects.
• Support, coach, develop and manage the performance of service teams through formal and informal means.
• Ensure guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management.
• Maintain excellent relations with all members related to the work environment: guests, employees, Germain Hotels service center, partners, suppliers, etc.
• Ensure the safety of the premises and people by knowing and deploying (if necessary) emergency and crisis management measures, including in the event of fire; by disseminating crime trends and by ensuring the hotel's compliance with the PCI DSS standard.

Benefits

• Great rates when you stay with Germain Hotels to travel the country.
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Access to a state-of-the-art gym right in your workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree