Guest Services Manager

Colorado State University•Fort Collins, CO

22d•$51,000 - $53,000•Onsite

About The Position

The Guest Services Manager oversees operations of 15 community desks, supervises student managers and desk staff, maintains customer service standards, coordinates operational processes, and ensures crisis protocols are followed. This is a fixed-term position with an anticipated end date of August 31, 2026. The Work Unit, University Housing, oversees 15 on-campus residence halls and four apartment communities, supporting students from first-year through to families, with a mission to create vibrant, inclusive communities that enrich the on-campus housing experience by supporting academic success, personal and social development, and global engagement.

Requirements

Bachelor’s degree
2 years’ experience supervising and scheduling college/university student staff
2 years’ varied experience working in customer service/guest relations capacity
Experience using Microsoft Office applications
Pre-employment Criminal Background Check

Nice To Haves

Experience in Student Housing, Student Affairs, or Conference/Event operations
Experience in emergency and crisis management
Experience supervising professional or student employees
Experience with conference/event systems such as Kinetics or EMS
Valid driver's license or ability to obtain one
Experience serving in an on-call capacity

Responsibilities

Supervise, train, schedule, and evaluate 15 student community desk managers responsible for residential reception desks.
Manage and implement policies and procedures across 15 community desks ensuring consistency and efficiency.
Coordinate and lead annual and ongoing training for 175+ academic year desk staff and summer conference staff.
Oversee residence hall opening/closing processes and collaborate with internal partners for operational needs.
Maintain and administer holistic hospitality training programs for both academic year and summer operations.
Make budget decisions related to Guest Services and Community Desk operations ($550K budget).
Analyze and improve functional areas by developing new or revised procedures.
Perform other related duties as assigned.