Guest Services Manager

Marriott Vacations Worldwide • Wailua, HI

1d • $60,000 - $64,000 • Onsite

About The Position

Responsible for the leadership, training and daily supervision of the Guest Services Department. This includes a daily review of room availability to maximize revenue and occupancy for the resort program. Responsible for property revenue management tactics in partnership with Team Headquarters, revenue management. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters. A valid driver's license may be required with at least one year of clean driving history.

Requirements

• 3 or more years’ supervisory experience in Guest Services.
• A valid driver's license may be required with at least one year of clean driving history.

Nice To Haves

• 4-year degree/diploma from an accredited college or university desired OR equivalent additional experience.
• CPR/First Aid preferable.

Responsibilities

• Manage the day-to-day operations of the Guest Services Department.
• Schedule and plan the work assignments for the department and supervise the staff.
• Review the Night Audit work on a daily basis before submitting it to the General Manager for review and signature.
• Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
• Audit all cash banks in the department at the end of each month.
• Work with Front Office Manager to prepare and conduct performance evaluations for each team member on an annual basis.
• Oversee the Zingle program to assure quick responses to customer questions/requests.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree