Guest Services Manager
Healthy Living•South Burlington, VT
•Onsite
About The Position
Healthy Living is seeking an experienced Guest Service Manager to lead their Front End operations and ensure exceptional guest experiences. This role is crucial for fostering a hospitality-focused culture and maintaining smooth day-to-day operations through strong leadership, staff development, and operational excellence. The position requires evening, weekend, and holiday availability.
Requirements
- Experienced Guest Service Manager
- Strong leadership
- Staff development skills
- Operational excellence skills
- Evening, weekend and holiday availability
- Strong communication skills
- Problem-solving skills
- Organizational skills
- Passion about people, service, and leading by example
Responsibilities
- Ensure all staff provide guests with warm, personalized, and professional service in line with HL's high hospitality standards
- Maintain a smooth, organized Front End, including managing POS systems, registers, and cash handling procedures
- Monitor guest interactions, address feedback, and ensure all policies for returns, special orders, and service are followed
- Ensure compliance with safety, alcohol sales regulations, and emergency procedures
- Assist in daily Front End tasks such as ringing and bagging
- Troubleshoot register and POS system issues and communicate any major technical problems to leadership
- Provide loss prevention control through accurate change orders, cash reconciliation, and variance tracking
- Uphold cleanliness, organization, and presentation of the department
- Inspire, motivate, and lead Front End staff to deliver outstanding guest service
- Build a cohesive team grounded in mutual trust, respect, and accountability
- Serve as a positive role model and mentor, fostering continuous growth and engagement
- Interview, hire, and onboard new team members in collaboration with the P&E team
- Oversee staff scheduling, attendance, and productivity
- Provide staffing solutions and support during the busy holiday season
- Conduct training, coaching, and performance evaluations, including stay interviews and disciplinary actions when necessary
- Create weekly schedules
- Promote a culture of teamwork, professionalism, and high hospitality standards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
