Guest Services Manager- Truliant Amphitheater

Live Nation Entertainment • Charlotte, NC

2d • Onsite

About The Position

Truliant Amphitheater is seeking a Guest Services Manager. The Guest Services Manager is responsible for the overall management of all ushers, ticket takers, and greeters at the venue.

Requirements

• Combination of 3-5 years’ experience in a comparable role.
• Strong computer skills in Outlook, Excel, Word, PowerPoint and other related computer programs.
• Strong organizational skills.
• At least 2 years of experience in Guest Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

Responsibilities

• Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction.
• Organizes and conducts meetings and communicates pertinent information to the staff.
• Schedules and directs staff in their work assignments.
• Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
• Investigates and resolves all guest complaints.
• Interacts positively with guests to maintain guest loyalty.
• Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint.
• Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Other tasks as assigned by the Operations Manager.
• Work with scheduling payroll administrator to ensure that all staffing needs are met.
• Budget appropriately for each show's needs while working to reach the overall operating per/head goal.
• Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed