Guest Services Luggage Coordinator

Island Resort & Casino • Harris, MI

11d • Onsite

About The Position

This role is responsible for managing all luggage needs for group buses, greeting and assisting patrons, valet parking vehicles, delivering and retrieving luggage from hotel rooms, and handling patron coats and outerwear according to policy. The coordinator also provides general information about scheduled events and departmental inquiries, maintaining a professional demeanor at all times.

Requirements

• Ability to provide direction and follow through with luggage needs.
• Customer service skills for greeting and assisting patrons.
• Valet parking skills.
• Ability to deliver and retrieve luggage from hotel rooms.
• Knowledge of policies and procedures for coats and outerwear.
• Ability to provide general information about events and inquiries.
• Professional conduct at all times.

Responsibilities

• Provide direction and follow through with all luggage needs for group buses.
• Greet and open doors for patrons.
• Valet park patron vehicles.
• Deliver and retrieve luggage from hotel rooms.
• Follow policies and procedures in regard to patron coats and outerwear.
• Provide general information as available on current scheduled events or departmental inquiries where and when appropriate.
• Perform in a professional manner at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed