Guest Services Coordinator

ASM Global•Fishers, IN

2d•Onsite

About The Position

Fishers Event Center has an excellent and immediate opening for a part-time Guest Services Coordinator. The Guest Services Coordinator performs front of house, guest services, and security efforts as they relate to the facility and surrounding grounds.

Requirements

High School diploma or G.E.D. preferred
1 year related experience and/or training; or equivalent combination of education and experience
Excellent oral, written and interpersonal skills
Experience with various methods of training
Excellent interpersonal and customer service skills
Effective communicator, both verbal and written
Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)
Self-motivated and ability to motivate others.
Ability to perform multiple tasks and meet deadlines.
Exceptional organizational and time management skills
Goal orientated, team player.
Easily adapts to change.
Ability to work nights, weekends, and holidays.
Operate a personal computer using Windows, Word, Excel, Power Point and other standard office equipment.

Responsibilities

Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies.
Answer questions, direct and/or escort guests to important areas of the venue (restrooms, ATMs, dining options), and provide additional assistance whenever necessary.
Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility.
Reporting any injury or unsafe area to supervisor and act as a member of the emergency evacuation team by communicating and directing guests during an emergency.
Assist with pre-event briefing.
Assist in the direction of the guests
Provide guests with directions to their ticketed seat and other areas of the arena as needed
Recognize potential guest and safety issues, report incidents and concerns to supervisor
Provide the guest with the best possible service - listen to all issues/concerns and requests for assistance
Act as the liaison to clientele for coordinating specific training initiatives.
Address questions/concerns for guests when necessary.
Assist in monitoring and responding to emails.
Create briefing, deployment, and sign in sheets for each event
Staff and operate the Guest Services Desk during events which includes the building’s Lost & Found
Operate as point person for guest access to Sensory Room and Mother’s Nursing Room
Serve as ADA Facilitator during events.
May perform other duties as assigned.