Guest Services Leader

Pilot Company • Gardner, IL

5d

About The Position

Shift Leaders supervise employees and the general operations of the store. The role calls for excellent customer service to respond to customer needs, self-motivation, and readiness to assist managers with tasks that keep facilities well-maintained and running smoothly. The Guest Services Leader should be knowledgeable about store operations and Pilot Flying J’s commitment to quality and customer service. Starting pay is $17.95–$26.68 per hour.

Requirements

• Previous experience or working knowledge of retail operations.
• Excellent customer service skills.
• Proficiency with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with hourly team members, customers, vendors, and corporate representatives.
• Ability to work a flexible schedule that includes nights, days, weekends, and holidays.
• Background check required.

Responsibilities

• Supervise employees and general store operations.
• Respond to customer needs and help maintain a customer-focused culture.
• Assist managers with tasks needed to keep facilities well-maintained and running smoothly.
• Support Pilot Flying J’s commitment to quality and customer service.

Benefits

• Fuel discount
• Nation-wide medical plan
• Dental and vision coverage
• 401(k)
• Flexible spending accounts
• Adoption assistance
• Tuition reimbursement
• Flexible schedule
• Weekly pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed