Guest Services Leader

Pilot Company•Houston, TX

15d

About The Position

Pilot Company is an industry-leading network of travel centers, retail and fueling locations, and energy and logistics services. The Guest Services Leader supervises employees and general store operations. The role calls for strong customer service skills, self-motivation, and readiness to assist managers with tasks that keep facilities maintained and operating smoothly. The person in this position should be knowledgeable about store operations and Pilot Flying J's commitment to quality and customer service. Pay starts between $14.20 and $21.10 per hour.

Requirements

Previous experience or working knowledge of retail operations.
Excellent customer service skills and the ability to help maintain a customer-focused culture.
Proficiency with a calculator, computer, and other equipment.
Ability to work as part of a team and interact with hourly team members, customers, vendors, and corporate representatives.
Ability to work a flexible schedule of nights, days, weekends, and holidays.
Background check required.

Responsibilities

Supervise employees and general store operations.
Respond to customer needs and help maintain a customer-focused culture.
Assist managers with tasks needed to keep facilities well-maintained and running smoothly.
Apply knowledge of store operations and the company's commitment to quality and customer service.