Guest Services Leader

Pilot Company • Tom's Brook, VA

4d

About The Position

The Guest Services Leader supervises employees and general store operations. This role provides excellent customer service, responds to customer needs, and assists managers with tasks that keep the facilities well-maintained and running smoothly. The successful candidate is knowledgeable about store operations and Pilot Flying J’s commitment to quality and customer service. Starting pay is $15.70–$23.33 per hour.

Requirements

• Previous experience or working knowledge of retail operations.
• Excellent customer service skills.
• Proficiency with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with hourly team members, customers, vendors, and corporate representatives.
• Ability to work a flexible schedule that includes nights, days, weekends, and holidays.
• Successful completion of a required background check.

Responsibilities

• Supervise employees and general store operations.
• Respond to customer needs and help maintain a customer-focused culture.
• Assist managers with tasks needed to keep facilities well-maintained and running smoothly.
• Support store operations in accordance with the company’s commitment to quality and customer service.

Benefits

• Nationwide fuel discount
• Medical, dental, and vision plans
• 401(k)
• Flexible spending accounts
• Adoption assistance
• Tuition reimbursement
• Flexible schedule
• Weekly pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed