Guest Services Leader

Pilot Company • Hagerstown, MD

3d

About The Position

The Guest Services Leader supervises employees and general store operations. The role calls for excellent customer service, self-motivation, and readiness to assist managers with tasks needed to keep facilities maintained and operating smoothly. The successful candidate is knowledgeable about store operations and Pilot Flying J’s commitment to quality and customer service.

Requirements

• Previous experience or working knowledge of retail operations.
• Excellent customer service skills.
• Proficiency with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with hourly team members, customers, vendors, and corporate representatives.
• Ability to work a flexible schedule, including nights, days, weekends, and holidays.
• Successful completion of a background check.

Responsibilities

• Supervise employees and general store operations.
• Respond to customer needs and help maintain a customer-focused culture.
• Assist managers with tasks required to keep facilities well-maintained and running smoothly.

Benefits

• Fuel discount
• Nation-wide medical plan
• Dental and vision coverage
• 401(k)
• Flexible spending accounts
• Adoption assistance
• Tuition reimbursement
• Flexible schedule
• Weekly pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed