Guest Services Lead Receptionist

City of New Brighton•Community Center - New Brighton, MN

12d•Onsite

About The Position

Performs basic work providing excellent customer interactions as the primary customer interaction with visitors at the New Brighton Community Center. Provides leadership and work direction to staff at the Guest Service Desk.

Requirements

High School Diploma or GED with moderate work-related experience.
Developing and maintaining a thorough working knowledge of all department and applicable City policies and procedures in order to help facilitate compliance with such policies and procedures by all personnel.
Demonstrating by personal example the service excellence and integrity expected from all staff.
Developing respectful and cooperative relationships with co-workers, including willing assistance to newer staff so job responsibilities can be performed with confidence as quickly as possible.
Conferring regularly with and keeping the immediate supervisor informed of all important matters pertaining to those functions and job responsibilities for which accountable.
Representing the City in a professional manner to the general public and other outside contacts / constituencies in a manner that helps maintain and enhance New Brighton's reputation as a well-managed City.
Demonstrating a commitment to diversity, equity, and inclusion.

Responsibilities

Leads the Guest Service Desk.
Coordinates rentals for parties and large group bookings.
Responsible for cashiering and receipting of all fees, processing of daily use passes, promptly scanning membership cards, accurate, daily reconciliation according to the approved cash handling procedures.
Retrieves and balances money drops from safe.
Greets and assists customers on the phone, in person and via e-mail; provide information to customers as needed.
Demonstrated ability to communicate with the public in a courteous and tactful manner which projects a favorable image of the City of New Brighton.
Anticipates/discovers problems with registration information or point of sale issues before they happen, and recommends solutions to the problems.
Assists in the training of new Guest Services Representatives through established processes and procedures.
Consistent communication with guest service representatives on policy change.
Alerts facility staff to customer questions or needs and are provided with the information needed to plan and run their respective programs and events.
Responds to accidents and/or emergencies.
Problem solves with the ability to tackle a problem by using logical, systematic, sequential approach; make a systematic comparison of two or more alternatives; notices discrepancies and inconsistencies in available information; identifies a set of features, parameters or considerations to take into account, in analyzing a situation or making a decision.
Completes various office support duties and housekeeping tasks as needed.