USVI Intern - Wyndham Margaritaville St. Thomas
About The Position
The Guest Services Intern is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. As a Guest Services Intern, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Requirements
- Must be a Matriculated student at UVI.
- High school diploma or equivalent.
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills with the ability to read, write and understand English.
- Ability to solve problems with a minimum of supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- Ability to multitask and work in a fast paced environment.
- Attention to detail and strong organizing skills.
- Basic computer and office skills.
- Ability to work independently or with others as needed.
Nice To Haves
- Hotel hospitality front office system knowledge a plus.
Responsibilities
- Complete daily Front Desk functions.
- Ensure all Owners and Guests receive efficient and courteous service.
- Make guests feel welcome during their entire stay through a proactive and positive attitude.
- Provide a friendly welcome, excellent service, and a contagious smile to make guests’ vacations memorable from registration to checkout.
- Extend hospitality with heart in everything you do.
- Share information about the resort and nearby attractions.
- Provide room rate quotes.
- Confirm reservations.
- Guide guests through the registration process.
- Issue unit keys.
- Process cash and credit card transactions strictly following established procedures.
- Balance cash receipts.
- Perform bucket checks.
- Complete other cashier/money handling responsibilities.
- Complete all check-out procedures.
- Verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Respond to guest inquiries and concerns as quickly and completely as possible.
- Promote teamwork and quality service through daily communications and coordination with other departments.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off (depending on position)
- Parental leave (depending on position)
- Holidays (depending on position)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
